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Dropshipping with DIKEL

DIKEL Dropshipping — how to start, rules, integration & FAQ

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Dropshipping with DIKEL — how to start, terms, integration & FAQ

Easy start, fast fulfillment, accurate stock levels. Perfect for businesses scaling online sales without their own warehouse.

Looking for a garden dropshipping wholesaler or a planters & pots dropshipping supplier? You’re in the right place — see how DIKEL works, what the rules are, and how to integrate.

On this page you’ll find the essentials of DIKEL dropshipping: how the model works, how to start selling, shipping and returns rules, integration options, payments & invoicing, and answers to the most common questions.

More step-by-step know-how can be found in our guides on the DIKEL Blog.

 

1. What dropshipping is and how it works

Dropshipping is a sales model where we (the wholesaler) store, pick, pack and ship products directly to your end customer. You focus on marketing, listings and customer service — while we handle logistics.

  1. Your customer places an order in your online store or marketplace.
  2. You pass the order to DIKEL (most convenient via Base Connect).
  3. We pick, pack and ship the order to your customer.

We support online stores and marketplace sellers. Accurate stock levels, fast dispatch, and EAN codes available in the catalog.

Want to go deeper? See our guides: How to start dropshipping (2025), Dropshipping step by step, Blog article.

2. Why choose DIKEL

  • No minimum order value — great for new businesses; order only when you sell.
  • Fast dispatch — around 80% of orders ship the same day; standard processing within 24 business hours.
  • Accurate stock + EAN codes — stock and prices sync via Base Connect.
  • Base Connect integration — less manual work, fewer mistakes.
  • Carriers in PL & EU — DPD, DHL, InPost, Poczta Polska, GLS, ORLEN Paczka; EU shipping also possible on your labels.

3. Who can work with us

We work with online sellers in different legal forms — including non-registered activity and (in specific cases) minors.

  • Registered businesses (B2B) — VAT ID / company registration data + acceptance of the Terms & Conditions; payment via bank transfer / Przelewy24; trade credit may be available individually.
  • Adults with non-registered activity (Poland) — declaration of non-registered activity + acceptance of the Terms & Conditions; prepayment only (Przelewy24).
  • Minors with business registration — registration confirmation; each time we require a cooperation agreement signed by a legal guardian; prepayment only (Przelewy24).
  • Minors with non-registered activity — written consent of a legal guardian; each time we require a cooperation agreement signed by a legal guardian; prepayment only (Przelewy24).

To activate the right workflow (Base Connect / B2B panel / XML), contact us before you start.

4. How to start selling with DIKEL (step by step)

A) Standard B2B (registered company)

  1. Contact & activation — message us (see Contact) and share your company details.
  2. Integration — after approval, enable Base Connect (catalog, stock, prices) or use the B2B panel / XML feed.
  3. Set up your offers — configure sales channels, margins and shipping methods.
  4. Orders — come in automatically; we pick, pack and ship.

B) Non-registered activity (adult)

  1. Contact us and let us know you want to cooperate under non-registered activity.
  2. Declaration + acceptance of the Terms & Conditions — we’ll send the template.
  3. How you work — Base Connect or B2B panel (individual URL) / XML feed (prices & stock).
  4. Payments — prepayment only (Przelewy24). After placing an order, you receive a payment link.

C) Minor (13–18)

  1. Contact us — we’ll send a set of documents for the legal guardian (including a cooperation agreement and consent).
  2. Document verification and activation.
  3. How you work — Base Connect or B2B panel / XML feed (depending on preference).
  4. Payments — prepayment only (Przelewy24). After placing an order, you receive a payment link.

Detailed guide: Dropshipping step by step.

 

5. Integration with Base Connect or B2B panel

How it works

  • We provide a complete product catalog: gross prices, EAN codes, images and attributes.
  • Stock levels and prices sync automatically (DIKEL → Base DIKEL → Your Base → Your listings).
  • Synchronization may take up to several minutes — we recommend a safety buffer (e.g. −5 units).

Labels and shipping

  • Shipments can be sent using your own labels or ours.
  • A6 labels — required format.
  • Cash on delivery (COD) — available only on the Partner’s labels.

Working without Base — B2B panel

  • You receive an individual URL to our B2B panel.
  • You can browse the offer, prices and live stock availability.
  • You place orders manually and may attach your own shipping labels.
  • After submitting an order, we send an automatic e-mail with a payment link.

Alternative: XML feed

For partners who do not use Base and want to synchronize products in their own systems, we provide an XML feed with prices and stock levels. Access is enabled upon request.

6. Terms of cooperation

Order fulfillment

  • Standard processing time: up to 24 business hours.
  • Around 80% of orders are shipped the same day (depending on order time).
  • During peak seasons, processing times may be extended.

Delivery terms

  • Regular carrier pickups: DPD, DHL, InPost, Poczta Polska, GLS, ORLEN Paczka.
  • We support Allegro One Box (excluding Allegro One Courier).
  • EU shipments available using your labels or our carrier contracts.

Warehouse address

  • DIKEL — Warehouse
  • Piaski Królewieckie 4
  • 26-212 Smyków
  • courier contact: dikel@dikel.pl

7. Returns and complaints

Returns

  • The return must be reported within 30 days of delivery.
  • After reporting, the return must be sent back within the next 30 days.
  • We accept consolidated (bulk) returns.
  • Service fee: PLN 10 net per returned order.
  • Return shipping costs are covered by the end customer or the Partner.
  • Return address:
    DIKEL — Returns
    Piaski Królewieckie 4
    26-212 Smyków

Complaints

Complaints regarding products or order fulfillment are handled individually. In case of damage, documentation (e.g. photos) is required.

8. Payments and invoicing

Fast payments

After an order is received via Base Connect or the B2B panel, we send an e-mail with a Przelewy24 payment link.

Trade credit

  • Trade credit is available for selected B2B partners.
  • Credit limit and payment terms are set individually.
  • Non-registered activity and minors — trade credit not available.

Invoicing and prepayments

  • An invoice is issued by default for each order.
  • Monthly consolidated invoices — available for prepaid orders.
  • Non-registered activity and minors — orders processed only after prepayment.

 

9. FAQ — Frequently Asked Questions

Below you will find answers to the most common questions asked before starting a dropshipping cooperation with DIKEL.

 

1. Are prices in Base Connect net or gross?

Prices shared via Base Connect are gross prices for dropshipping.

2. How often are stock levels and prices updated?

Stock levels and prices are updated in real time. The full synchronization cycle (DIKEL → Base DIKEL → Your Base → Your listings) may take several minutes. We recommend using a safety buffer (e.g. −5 units).

3. Do you expand your product range?

Yes — continuously. We focus on products with high demand and good margin potential. Partners are informed about new products via e-mail.

4. What are the working hours of customer service and warehouse?

Customer support operates flexibly, at least between 9:00–15:00. During peak seasons, hours may be extended.

5. Can I receive consolidated invoices?

Yes — we issue monthly consolidated invoices for prepaid orders.

6. How does trade credit work?

Trade credit means deferred payment for orders. Credit limits and payment terms are set individually. Orders may be processed without prepayment according to agreed terms. Trade credit is available only for B2B companies.

7. What documents are required to start?
  • B2B company: VAT number and acceptance of the regulations.
  • Non-registered activity: declaration and acceptance of the regulations.
  • Minors: required documents and agreement signed by a legal guardian.
8. Are there any additional fees?

We do not charge for packing or shipping labels. Additional services (e.g. marketing inserts) or events such as handling returns may incur fees in accordance with the Price List. The most common fee is PLN 10 net per returned order.

9. Do you accept complaints?

Yes. Product complaints are forwarded to the guarantor and handled individually based on the submitted documentation (e.g. photos).

10. How can I contact you in urgent or courier-related matters?

Courier contact: +48 533 194 141, e-mail: dikel@dikel.pl
Urgent contact: Dominik Lachowski, tel. +48 697 924 141, e-mail: dominik@dikel.pl

 

10. Contact and partner support

You will receive support directly from the team responsible for dropshipping cooperation.

11. Start cooperation today

Want to launch dropshipping sales or ask about cooperation details? Contact us — we will help you choose the best model and start quickly.

Dominik Lachowski
e-mail: dominik@dikel.pl · tel.: +48 697 924 141

Related documents

Detailed terms of dropshipping cooperation, scope of services and applicable fees are defined in the following documents:

 

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